Gartner states that 30% of help desk queries are related to password resets management and account lockout. With JiJi Self Service Password Reset(JSSPR), end-users now have the ability to securely reset their own Active Directory passwords without having to involve highly technical help desk professionals. JSSPR lowers end-user DownTime, end-users no longer have to wait for a member of the HELPDESK staff to reset their forgotten password or lost password.
It raises help desk efficiency, the staff now has more time to Focus on other issues rather than tying up valuable resources on the time consuming task and mundane of resetting passwords. JSSPR can help your organization to reduce costs, Improve security and increase productivity.
Features:
Using JSSPR, the end-users can perform following self service actions
- Self reset password
- Self change password
- Self unlock account
- Self update the Active Directory Attributes
